Ease of Use:
We felt Boldchat was easy to use.
Setup Ease:
Boldchat was simple to set up; the instructions were well written.
Multi-Tasking Ease:
You can have multiple chats at once, but Boldchat’s navigating features needed to serve customers take time to use; making multi-tasking workable, but challenging.
Monitoring Capabilities:
Tracking tools include visitor footprints, tracking visitor referal and repeat visitor identification. They also include several traffic monitoring features, such as visitor monitoring and alerts, visitor data capturing, and roactive invitations.
Feature Set:
Boldchat includes a mile long list of features. They have an online/offline message system, the ability to force webpages, auto–invite, hot key canned messages and more. Specific to the eCRM plan are features like, user defined folders, user defined statuses, auto–thread emails and many more. The addition of popular marketing and safety features would make the package more attractive.
Help/Support:
Boldchat offers both email, and live chat support.
Scalability:
Boldchat is a service that can grow with your company. You aren’t limited when adding new chat operators.
Summary:
We felt Boldchat was a fair program. This service works well if you are willing to pay for it.
Reference:
this article and review was found at: http://live-chat-support-software-review.toptenreviews.com/boldchat-review.html
