2, Will my customers face any problems during the chat sessions?
A, Our Staff is experienced in handling text chat screens. They are also fluent in English so they will not allow your customers to face any problems

3, How long does My client needs to wait before your operators handle my client ?
A, Your Customers are never made to remain on Que. They are served immediately. We ensure our computers and internet connection is fast.

4, Your staff does not know anything about My business. How will they attend to my clients?
A, you just need to provide us with basic info about your services, Prices and any technical part of your trade. Out staff are quick learners. So instantly they know all about your business and handle you clients accordingly. During emergencies they call you on phone to know any unanswerable questions.

5, Do your text chat operators handle all kinds of chat rooms?
A, Yes. We have staff who can handle kids chat rooms, adult chat rooms, teen chat rooms, Home work help chat rooms and all kinds of technical support chat rooms.

6, How do I know about the interaction between my clients and your text chat operators?
A, Every day or every week we will mail you the chat history to you. So that you know what your clients expects and you can serve them better.

7, Will the services be not available during nights and holidays?
A, We have special staff who work exclusively on Sundays and holidays. Hence our service is available 24 hrs a day 7 days a week.

8, How do I install a chat box on my website to provide live text chat services to my website visitors?
A, There are many paid and free text chat operator software available. Contact us for more details regarding installing of text chat box on website.

9, What is the advantage of outsourcing my online customer services to you?
A, Since we have well trained staff to handle your customers. So the quality of our service is superior. And our charges are less because cost of living in India are lower when compared to the western countries.

10, What are the charges for your services?
A, Kindly contact us via phone or email to know about charges for our services

Right now.

ChatRelations.com sells live chat software to connect web customers with a sales clerk instantaneously while they are shopping online. ChatRelations offers two types of live help software: LiveChat and AutoChat.

LiveChat is a popular option with websites looking for live customer support.

LiveChat connects online customers to sales clerks who answer their shopping questions in real time, using instant messaging.

AutoChat is a 24/7 automated chat guide.

AutoChat is driven by a friendly avatar character that automatically answers the questions of online shoppers using a preset library of canned responses. You save money on web personnel, generate more leads and consumers get the same instant sales help.

We felt Boldchat was easy to use.

Setup Ease:

Boldchat was simple to set up; the instructions were well written.

Multi-Tasking Ease:

You can have multiple chats at once, but Boldchat’s navigating features needed to serve customers take time to use; making multi-tasking workable, but challenging.

Monitoring Capabilities:

Tracking tools include visitor footprints, tracking visitor referal and repeat visitor identification. They also include several traffic monitoring features, such as visitor monitoring and alerts, visitor data capturing, and roactive invitations.

Feature Set:

Boldchat includes a mile long list of features. They have an online/offline message system, the ability to force webpages, auto–invite, hot key canned messages and more. Specific to the eCRM plan are features like, user defined folders, user defined statuses, auto–thread emails and many more. The addition of popular marketing and safety features would make the package more attractive.

Help/Support:

Boldchat offers both email, and live chat support.

Scalability:

Boldchat is a service that can grow with your company. You aren’t limited when adding new chat operators.

Summary:

We felt Boldchat was a fair program. This service works well if you are willing to pay for it.

Reference:

this article and review was found at: http://live-chat-support-software-review.toptenreviews.com/boldchat-review.html

LiveChatNow! was simple to use but not quite as easy as higher ranked programs. Though controls were not as intuitive, once we learned to use the program we were pleased with its performance.

Setup Ease:

LiveChatNow! setup was somewhat confusing because the software doesn’t tell you what steps to take next. We completed setup without a hitch, but this took longer than expected because we had to figure out the setup order on our own.

Multi-Tasking Ease:

Though available, multi-tasking in LiveChatNow! was not a simple chore. We found this same issue prevalent in LiveChatNow! as in many of the lower-ranked products. We couldn’t access all the features we needed from the customer chat window in use. The act of balancing multiple chats is difficult for many seasoned operators, let alone a newbie.

Monitoring Capabilities:

This software offers almost every tracking and monitoring feature we review, including live keywords. LiveChatNow! doesn’t offer the ability to track visitor footprints.

Feature Set:

LiveChatNow! offers every chat operator convenience feature we review, including a built-in spell checker. The service doesn’t offer many marketing features (except for the ability to advertise to customers using a banner ad in your chat window).

Help/Support:

We found LiveChatNow! telephone help suitable, but their on-site chat service was almost never available; this was frustrating.

Scalability:

Livehelper offers an “unlimited” plan to cover companies that need multiple operators. Upgrading your chat plan is simple. You can have as many chat operators as you want for a set operator fee of $99.50 a month-this is nearly the same as it would cost for five operators ($97.50). If you use more than four chat operators, opt for the unlimited operator plan.

Summary:

Though LiveChatNow! doesn’t offer you all the bells and whistles, we felt it was a solid, basic program. This is the perfect program for an online business owner who needs many chat operators without a premium price.

Reference:

this article and review was found at: http://live-chat-support-software-review.toptenreviews.com/livechatnow-review.html

Our review of Velaro revealed some navigation shortcomings that prevented this service from receiving top marks. Velaro provides the same options found in Livehelper and Live Site Manager, but these were more difficult to find. Familiarity with Velaro could help overcome navigation issues.

Setup Ease:

Setting the program up was simple. The Velaro website offers excellent FAQs and the support team works well with customers.

Multi-Tasking Ease:

As with Livehelper and Live Site Manager, Velaro simplified the art of multitasking; this made chatting with several people at once short work. All the features and tools we needed-such as the tool to send a file to a chat customer-are included within the individual chat window of each chat in session.

Monitoring Capabilities:

Velaro offers all the common traffic monitoring tools, including an alert to let you know when you have a new visitor on your website. You’ll see information about where that visitor came from (including what keyword or link they used to find your website). You can track any page a visitor opens as they open them.

You’ll even be able to spot return visitors and resume previous chat logs to personalize your sessions and enhance the customer experience on your website. Chat history is also great for resolving discrepancies between what was said and what a customer or operator thought was said.

And if your visitor’s computer allows it, your chat operator can introduce a chat instead of waiting for the customer to ask a question.

You’ll also see composite data on all your visitors in a tidy statistical summary. All this visitor monitoring information can help you aim your advertising dollars in the right direction.

Although Velaro offered many other monitoring features, we found them difficult to use. We were required to look in several locations (and click more buttons) to find the preferred monitoring data.

Feature Set:

Though Velaro doesn’t offer as many sharing features as other services, Velaro does provide a solid chat package—everything works as promised and the service is reliable. Moreover, Velaro has a spell checker, SSL Security abilities, keywords and a customer survey, all practical features Live Site Manager doesn’t offer.

In harmony with its peers, Velaro offers plenty of chat window customization tools, nearly every chat operator convenience feature we reviewed, including an option to allow customers to email a transcript of the chat session to themselves.

Help/Support:

We were impressed with the quality help Velaro representatives offered. Questions were answered quickly, representatives kept in regular contact, returning calls and resolving issues as promised. Velaro offers live chat support and email, but not a toll-free telephone number.

Volaro’s usual price is 59.99 per operator per month, but depending on your situation, Velaro will offer volume discounts up to 10 percent.

Scalability:

Velaro doesn’t set limits on the number of chat operators you can add. You won’t need to change to another service if you outgrow your current plan-just upgrade.

Summary:

Velaro is a good solid chat service, offering all the basics (and then some) at a reasonable price. To raise the bar, Velaro could spend time simplifying its navigation.

Reference:

this article and review was found at: http://live-chat-support-software-review.toptenreviews.com/velaro-review.html

We found Livehelper the most customizable yet simplest to understand. You can easily tailor the look of your chat window, buttons, text, and images-including your company logo. Your chat service can greet customers with your company’s particular look and style.

You can customize your operator controls too. For example, you can opt to have both a sound and visual alert whenever a customer initiates a chat, so an operator with low alert volume (or a loud radio) will notice a waiting chat visually.

Setup Ease:

Some chat software is technically challenging to install, but Livehelper is for regular people. You need no expertise to set up or run Livehelper chat.

Multi-Tasking Ease:

Operators can handle multiple chat sessions without restrictions; the only limit is your operator’s ability to keep up with all the chats. The resizable chat windows make it easy to keep track of a dozen chats simultaneously. (Customers can resize their chat window as well.)

Livehelper’s multitasking highlight - all the tools you need to manage an individual call are included in each open live chat window.

On the other hand, some lower-ranked chat services required us to open a main task panel, locate the right visitor (from a large list), then select the desired feature (such as sending an image file). So, for most other chat services, multi-tasking is awkward, especially if an operator is managing several chats at once. We appreciated Livehelper’s efficiency.

Monitoring Capabilities:

With Livehelper, you can monitor most anything about customers on your site. Your chat operators can track which pages customers visit on your site as they visit them.

Your chat operator can see where a customer came from (which website link or search engine) and learn what keywords the customer used to find your website. Keywords are a valuable marketing/sales tool offered by only a few chat services.

Your employees can easily spot return customers, look up their chat history, then start a relevant conversation. The only monitoring feature Livehelper doesn’t offer is the website statistics summary.

Feature Set:

The floating invitation makes the chat option noticeable for your customer, but not intrusive.

Our test operators loved the built-in spell checker; it labels misspellings on the fly. Your chat operator can correct errors just before sending.

Operators can open webpages for customers, send documents, image files, or even transfer sensitive data-such as account information-safely over a secure SSL connection.

The typing indicator shows customers that your chat operator is busy typing a response. This is a small convenience, but one that customers appreciate.

When a chat ends, you can automatically send the customer an optional survey to grade the value of your chat operator’s help. Your customer can also request an email of the transcript.

For more on features please see our Live Chat Homepage.

Help/Support:

We found the chat operators at Livehelper polite and skilled at answering even tricky questions fast. The company also offers tech support 24/7 through chat, a toll-free number, and email.

Here is what one chat operator had to say about Livehelper support:

Every time I phoned, Livehelper fixed my problem immediately or called back as promised-they never left me hanging. They don’t have this written anywhere, but their policy is Courtesy First.

Recently, when Livehelper had a small problem with their software for a day or two, they gave free service for that month. Now you can’t say they will do that with everyone, but this shows Livehelper is looking out for my best interest.

Also, twice when we’ve had suggestions for the software, Livehelper reps listened, and when possible, they adapted to meet our requests and didn’t charge us a cent.

~Marc, Chat Representative using Livehelper

Scalability:

Livehelper grows with your company. There are no limitations-you can add as many chat operators as your company needs.

Summary:

Livehelper offers a valuable feature set, excellent customer service, and keeps all its promises; the service does everything it is supposed to do, and well.

Livehelper’s intuitive controls perform almost like artificial intelligence; the program offers a feature for everything operators need right when they need it. Although some business owners may not be able to justify the expense, we counter, how can you not? The efficiency of Livehelper makes it a breeze for operators to multi-task with several customers, satisfied customers lead to more sales, and higher sales justify the expense.

Reference:

this article and review was found at: http://live-chat-support-software-review.toptenreviews.com/livehelper-review.html

* Live Chat Easy Setup & Operation – Look for a live chat service that is simple to set up and maintain.
* Live Chat Customer Convenience – Little conveniences make all the difference to a customer, like knowing their question is receiving attention even before the live chat operator sends the response (typing indicator). Or the offer to email a transcript of the live chat session to the customer afterward.

Big conveniences make a difference too, like your customers’ ability to receive documents, images, or the right webpage directly from your live chat operator. Look for features like these to delight customers.

* Live Chat Operator/Manager Convenience – Make live chat simple, not a chore for your operators. Features that add to operator convenience include: prewritten chat greetings you can edit, visual and sound alerts, a built-in spell-checker, ability to run several chat sessions simultaneously, and the ability to transfer live chats to other operators.

Built-in, customizable chat buttons and images can reinforce your company’s branding efforts, and remote administration means you can make changes on the fly from any computer. And management will be delighted with the automatic online/offline status and messaging system to avoid losing a single customer.

* Live Chat Monitoring and Tracking Abilities – With the right tools, you can collect rich information about online visitors, including the website they came from, what pages they visit on your site, even the browser they use. You can see if the visitor has been on your website before, look up past chats and customer information then launch a live chat. Some chat services even offer a built-in “Who Is” browser lookup if you want to learn more about a specific customer.
* Live Chat Marketing Features – Top features to look for include live keywords to help you understand your customers’ goals, and the ability to send your customer a survey after chat is complete. On your website, you can add a floating invitation to chat, or even place advertisements in your live chat window.

All these features give you the opportunity to serve your customer better (and to get your customer’s attention).
* Live Chat Safety Features – If you deal with sensitive data online (such as customer financial information) look for a live chat service that offers SSL secure data transfer abilities so customers can chat about sensitive issues with confidence.

The ability to block an IP address comes in handy when a customer becomes belligerent or aggressive. To avoid further confrontation, (and wasted chat operator time) simply block that customersâ computer from accessing your live chat server.

Live Chat Customer Support – Look for live chat services willing to help you in ways you find most convenient: live chat support, email, and/or a toll-free telephone number.With live chat support services, you truly have all the tools and resources you need to turn a first-time customer into a lifetime customer.

Fortunately, live chat support service makes it possible for your operators to answer questions, interact and solve problems at speeds traditional call centers could only dream of. Live chat support service also gives you vital information about how consumers got to your site, how long they’ve been there, and where exactly they committed to buy or decided to bail-giving you new insight into what is and isn’t working with your website.

Even though live support service is flexible enough to fit any support service, whether technical, sales or information-based, choosing the one that fits your needs can be a time-consuming task.that’s where we can help.

Within this site, you’ll find articles on live chat topics, recent news stories and comprehensive reviews to help you make an informed decision on which live chat customer support service is right for your business.

I am convinced that there would be lots more people involved if they only knew that it wasn’t that hard to do. One of the biggest fears most no-sales and marketing people have is talking to people, and specifically selling. Go ahead and admit it - you don’t have the skills that car salesmen have - well that’s excellent! That type of thing doesn’t work well in other industries and even car salesmen are becoming a thing of the past as the internet brokers and eBay grow in popularity.

Most home based businesses have a system in place for you. I can assure you that when people start these companies they don’t neglect to think long and hard about how to make doing their business easier for people who get started. They have you in mind.

Always look for a company that has lots of training on how to talk to people and minimizes the amount of presenting that you have to do. Some have it so you bring a more experienced person with you. Some have online presentations and some have live conference call presentations.

Let’s assume that you really don’t need to do the selling - it’s done for you by the company leadership. You will have to bring people into that system, so you will have to talk to people! Those companies that rely on a completely “automated” system have a hard time getting people to give money to a website, hoping it’s not in Russia or Turkey.

So how do you talk to people? You’ve probably heard the numbers before that only about 5% of how you communicate is by the words you use. The other 95% is split between body language and tone. If you are not meeting someone in person, then tone is even more critical!

A better way to say tone would be energy or vibe. Have you ever talked to someone who sounded like they just got out of bed or their dog just got run over? I don’t talk with people like that for long because unless I find out there was some reason for their low energy, I just don’t want to pursue it.

You have to be in the right vibe as well. Your best bet is to have a relaxed confidence. No matter what is going on in your life, you must never sound needy. When they say that they work until 3AM and you bend over backwards and offer to call them when they come home, why would they want to work with you?

Your best bet is that of relaxed confidence. You know what your goals are and you know where you’re going. If they want to get on board fine - if they don’t - hey, you’ll find lots of others. Verbally wrapping your arms around their leg as they try and walk away would be the opposite.

Even if you have no real results yet, you should at least be excited about the opportunity that you have your hands on and transmit that to people you talk to. That kind of vibe is picked up by people you meet and will go much further at making you attractive to people than a desperate one.

Author Bio
Ron LeBlanc, PE spent 20+ years in science and engineering when woke up to his true potential and began working from home. He lives in Boulder, CO and works out of his home. He enjoys helping other people learn to do home based businesses. Get his tip-filled newsletter and some special offers at www.be-do-have.com